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Reimagine Customer Experience with Evolved Customer Relationship Management from SAP

SAP CX offers a holistic 360° view of the entire customer lifecycle journey. Engage your customers by acting on insights and delivering hyper-personalized experiences.

SAP CX provides customers with a positive experience throughout the lifecycle. MOURI Tech has been helping enterprises in their digital transformation journey in consumer data protection, marketing, commerce, sales, and customer service. SAP CX capabilities from MOURI Tech help enterprises realize improved customer experience and revenue growth by implementing cloud solutions, improving business processes, accelerating automation, and seamless system integrations.

SAP Customer Experience Solutions from MOURI Tech - Salient Features

  • Tailored registration
  • Social login
  • Management of varied preferences
  • Enhanced client engagement and loyalty
  • Omnichannel storefront supporting B2C, B2B, and B2B2C
  • Proficient management tool for small and midsize companies
  • Order management solution
  • Easy integrations to other SAP systems with pre-built modules
  • Adaptive response to future changes
  • Faster price-quote configuration (Callidus Cloud)
  • Smarter sales execution and enablement
  • Sales overview and predictive analysis
  • Sales Force automation and performance management
  • Easy retail execution
  • Omnichannel services and operations
  • AI-augmented customer service ticketing
  • Accelerated issue resolution
  • Comprehensive self-service and customer care on-the-go
  • Broader on-site services
  • Uniform customer view with consumer and customer profiling
  • Easy identification of target groups
  • Personalized omnichannel experience for planning, performance, and analysis
  • Survey and lead management with integrated Qualtrics solution
  • Intelligent tools for discovery and visualization

Optimize Revenue Generation Across Channels
Leverage SAP CPQ Expertise from MOURI Tech

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MOURI Tech Value Proposition

  • Leverage our collaborative engagement with internal teams for product development and beta testing before final production of various solutions
  • CMMI DEV/5 certified organization with SAP Gold partnership and around two decades of deep domain expertise offering end-to-end industry specific services and solutions
  • Speed up your value realization with our in-house accelerators and frameworks that harness the power of AI/ML for fast solution deployment
  • A dedicated SAP CX transformation CoE that offers enterprises with package evaluation, assessment, a custom roadmap, and strategy to smoothly migrate into the fourth generation of CRM suite

Insights

Case Studies

Case Studies

MOURI Tech Assisted a Leading Media Solutions Provider Deliver Immersive Entertainment Experience

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Power Seamless, Personalized Experiences with SAP CX Expertise from MOURI Tech

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