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Reimagine Customer Engagement with Evolved CRM from SAP

SAP CX offers a 360° view across the full customer journey. Drive engagement through actionable insights and hyper-personalized experiences.

We enable enterprises to deliver positive customer experiences across the lifecycle with SAP CX. From data protection to marketing, sales, commerce, and service—our SAP CX solutions drive revenue growth through cloud adoption, process optimization, automation, and seamless integration.

SAP CX Salient Features

  • Tailored registration
  • Social login
  • Management of varied preferences
  • Enhanced client engagement and loyalty
  • Omnichannel storefront supporting B2C, B2B, and B2B2C
  • Proficient management tool for small and midsize companies
  • Order management solution
  • Easy integrations to other SAP systems with pre-built modules
  • Adaptive response to future changes
  • Faster price-quote configuration (Callidus Cloud)
  • Smarter sales execution and enablement
  • Sales overview and predictive analysis
  • Sales Force automation and performance management
  • Easy retail execution
  • Omnichannel services and operations
  • AI-augmented customer service ticketing
  • Accelerated issue resolution
  • Comprehensive self-service and customer care on-the-go
  • Broader on-site services
  • Uniform customer view with consumer and customer profiling
  • Easy identification of target groups
  • Personalized omnichannel experience for planning, performance, and analysis
  • Survey and lead management with integrated Qualtrics solution
  • Intelligent tools for discovery and visualization

Optimize Revenue Generation Across Channels with SAP CPQ

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MOURI Tech Value Proposition

  • Opportunity to bring internal teams together for co-creation, beta testing, and refinement—before final deployment
  • CMMI DEV/5 accredited organization with nearly two decades of experience across various industries
  • Dedicated SAP CX transformation CoE offering enterprises with package evaluation, assessment, a custom roadmap, and strategy to smoothly migrate into the fourth generation of CRM suite
  • Chance to speed up value realization with our in-house accelerators and frameworks that harness the power of AI/ML for fast solution deployment

Insights

Case Studies

Case Studies

MOURI Tech Assisted a Leading Media Solutions Provider Deliver Immersive Entertainment Experience

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Power Seamless, Personalized Experiences with SAP CX Expertise from MOURI Tech

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