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End-to-end order-to-cash visibility

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Empowering Customers with Instant Sales Order Insights

Our ‘End-to-end order-to-cash visibility’ solution, provides customers with effortless access to their sales order status, minimizing the need for phone inquiries and significantly improving overall satisfaction.

Problem Statement (Need to be changed)

Navigating the intricate landscape of SAP-MDG implementation poses significant challenges to our consultants. Configuring change requests, assigning statuses, and establishing workflow entries demand meticulous attention and expert knowledge. The reliance on traditional GUI access further complicates matters, hindering efficiency and flexibility.

The complexity and time-consuming nature of these tasks underscore the pressing need for a streamlined solution. We recognize the necessity for a user-friendly platform that simplifies these processes, offering intuitive workflow management and enhancing overall productivity.

Lack of Transparency in Order Status Updates

Inefficient order status inquiry processes often leave customers frustrated due to a lack of visibility into the status of their sales orders. Without a user-friendly and transparent system in place, customers are forced to resort to calling customer service, leading to increased call volumes and reduced customer satisfaction. In today’s era of automation and transparency, there is a growing expectation for businesses to provide easy access to order status information. Addressing these challenges requires a solution that offers customers a seamless and intuitive way to retrieve their order status, thus reducing the need for phone inquiries and enhancing overall customer experience.

Seamless Order Status Visibility with Fiori App

The “End-to-end order-to-cash visibility” solution significantly enhances the customer experience by offering a user-friendly interface for retrieving sales order status. Addressing the frustration caused by a lack of visibility, the solution empowers customers to track their orders seamlessly, from placement to delivery. By providing comprehensive visibility into the order-to-cash process and reducing reliance on phone inquiries, it enhances efficiency and customer satisfaction. The solution’s alignment with modern expectations for automation and transparency ensures a seamless experience, meeting customers’ needs in today’s digital age. Through this innovative approach, businesses can streamline order management, improve customer relationships, and drive long-term loyalty.

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Business Benefits

  • Reduce process costs through proactive management by exception.
  • Enhance customer satisfaction with improved transparency.
  • Meet customer expectations regarding on-time, in-full (OTIF) deliveries.
  • Review actual delivery dates versus planned delivery dates.
  • Analyze the time taken from order creation to invoice creation.
  • Review actual invoice dates versus planned invoice dates.

Key Features

Enhanced Customer Service thru Quick Data Retrieval

  • Enables users to select preferred customers and retrieve comprehensive details for their sales orders, facilitating efficient handling of inbound customer service calls.

Advanced Order Management & Filtering

  • Provides users with the ability to easily sort orders by order number or filter them based on status, enhancing order management efficiency and flexibility.

Extended Functionality in O2C Monitoring

  • Our solution leverages SAP Event Management to proactively monitor the order-to-cash process, including exceptions like delivery blocks and delays, improving transparency and customer satisfaction. It also provides multi-device accessibility, allowing customers to check order status conveniently on any device.

Tailored SAP Solutions: MOURI Tech's Edge in Personalization

Our Solution is listed in SAP Store and we offer tailor-made solutions based on the customer requirement.

Let's elevate your order management efficiency and customer satisfaction together!

Experience the power of our ‘End-to-end order-to-cash visibility’ solution and enhance your customer experience.

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