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GEMI AI Services

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Realizing Efficiency with AI-Driven ServiceNow Solutions

Leverage the complete potential of AI to streamline your digital workflows with our GEMI AI Services. From strategy to deployment, we provide end-to-end support to integrate intelligent automation and data-driven insights, enhancing operational efficiency, agility, and decision-making.

Our team of certified ServiceNow experts collaborates closely with you to identify areas for improvement, ensuring that AI is seamlessly integrated into your workflows for maximum impact. With GEMI AI framework, businesses gain a competitive edge by optimizing operations and unlocking the potential of AI to drive innovation.

Enterprise Service Management (ESM) AI Framework

Generative Intelligence

  • Summarize incidents or cases for swift decision-making and quick resolution of issues
  • Generate and distribute knowledge from key data points to support timely actions and insights
  • Provide content summaries to facilitate approval workflows and enhance operational efficiency
  • Perform sentiment analysis to gauge user satisfaction levels and improve service quality

Data Visualization

  • Provide instant responses in natural language to user queries for efficient issue resolution
  • Engage in personalized conversations based on user context to improve overall experience
  • Generate tickets to track and resolve user issues promptly for quicker problem resolution
  • Notify users about updates and important changes in real-time to keep them informed

Task Intelligence

  • Classify tickets based on priority and issue type for efficient case management and resolution
  • Group and cluster tickets to identify common themes and improve overall workflow efficiency
  • Trigger automated responses and orchestration to ensure faster resolution of customer issues
  • Identify knowledge gaps to enhance content quality and improve overall support effectiveness

Data Visualization

  • Predict and prevent issues proactively to minimize disruptions and enhance service quality
  • Recommend resolution steps and knowledge articles to resolve issues effectively and quickly
  • Predict SLA breaches and risks to avoid delays and ensure timely resolution of customer issues
  • Predict sentiment and improve customer satisfaction by addressing concerns and enhancing service

Industry Focus

GEMI AI delivers AI-driven ServiceNow solutions tailored to your industry’s unique challenges. By leveraging intelligent automation and predictive analytics, we streamline operations, enhance customer experiences, and drive smarter decision-making. Our expertise ensures your organization stays ahead of change and thrives in an evolving landscape.

Enterprise Service Management Experience Landscape

ITSM

HRSD

CSM

TELCO

FINANCE

IRM

GEMI AI Framework: Localized AI, Security, and Customization at Its Core

Our GEMI AI framework provides you with growth opportunities to gain a competitive edge through AI-driven insights. What sets our framework apart:

  • GEMI AI provides a locally pretrained LLM model, removing the need for cloud-based solutions
  • Tailored training data and personalized user experience designed for your organization
  • Robust access controls ensure enterprise-level security and GDPR compliance
  • Local deployment enhances data protection, unlocking the full potential of your data

MOURI Tech Value Proposition

  • Boosts Revenue through personalized HR services, enhancing talent attraction, retention, and productivity.
  • Reduces Costs by automating routine HR tasks, optimizing resource allocation, and cutting error rates.
  • Ensures High Quality with standardized processes, personalized recommendations, and high data accuracy
  • Maintains Compliance with evolving regulations, ensuring businesses stay ahead of industry standards.
  • Adapts Flexibly to workforce changes and business needs, enabling quick adoption of new regulations and strategic focus

Let’s Scale-up the Vulnerability Management and Enforce Security Policies for Your Entire IT Network

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